The greatest threat to your business today is becoming obsolete, according to McKinsey & Company. The publication is seeing “robots replacing workers at an unprecedented rate” and the investment of businesses in artificial intelligence is on the rise. McKinsey estimates that nearly 20% of work is set to be automated by 2030. By 2035, artificial intelligence is expected to replace 30% of jobs.
The pressure to make digital transformations has accelerated over the last few years, and it is expected to be a key investment for many organizations. The use of artificial intelligence has reached a tipping point, and companies have a tremendous opportunity to capitalize on this investment.
Providing remote employee support has become one of the most popular uses of artificial intelligence. Artificial intelligence offers tremendous benefits for the financial services sector, and finance companies are investing a substantial amount of their budget in machine learning to improve customer service. McKinsey predicts there will be 75% more jobs for customer support and 40% more jobs for customer service representatives by the year 2030. Companies have been reluctant to invest in artificial intelligence due to the risk of “uncertainty and risk” surrounding technological developments.
In 2015, IBM invested $10 billion in artificial intelligence. By 2025, all financial services companies must implement AI and other advanced technologies, according to McKinsey. All businesses that fail to make these investments will fall behind and become obsolete. Companies can’t rely on old and outdated processes anymore, and they need to invest in artificial intelligence to be able to provide the best customer support.
Use AI to Design and Create Your Customers’ Experience
AI will also be crucial for many industries. Design and innovation companies rely on creating innovative designs to create products that solve problems and provide products that customers love to use. Design teams can use AI to find patterns and anomalies in their customer data to create a user experience that works the best for the customer. For example, a customer’s experience with a product can be tracked to identify why a product does not work well or why it does not satisfy the customer. Designers and engineers can use artificial intelligence to create a product that makes sense to the user and makes it easier for the customer to understand how it works.
Businesses in many industries are starting to use artificial intelligence to design and create the customer experience. Using AI will reduce the time it takes to create products and services, and it will enhance the customer experience. Companies that do not invest in AI today will be left behind and end up becoming obsolete.
AI Can Improve Customer Experience
AI can also improve the customer experience in many industries, such as deploying call center automation. Advanced machine learning can analyze customer interactions and then offer better suggestions. AI can analyze the customer data and provide suggestions that are based on their behaviour. The suggestions can be incredibly helpful to both customers and companies. AI can even predict future behaviour and alert a company to any future issues that need to be addressed.
Companies can leverage AI to improve the experience for customers. Companies can provide the most advanced and appropriate product suggestions.